Old Mar 3, 18, 1:32 am
Join Date: Feb 2007
Location: U.S. (sometimes)
Programs: UA 1k 1MM, AA Exec Plat, Hyatt Diamond, SPG Plat, Marriott Plat, Hilton Gold, IHG Plat, Accor ?????
Posts: 1,286
Originally Posted by roadrunner83 View Post
Is it normal that you don't get an autoresponder once you fill out the form? Once I hit the submit button it took me back fo the previous page, no success notification nor error message. I admit I'm relatively new to the BRG club but from my experiences from Marriott and SPG you immediately get an email with "Your request is currently being processed, please allow some time bla bla bla".
Since they're so picky anyway, I just wanted to know if that's normal before I try filing another BRG claim - not that it matters, I probably made a mistake anyway but since I've got time, I booked a flex rate and I've got a significantly cheaper refundable OTA booking as well, I can play that game all week.
Same happened to me, so I'd also like to know the answer.
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