Would love to hear Gordon’s take on this. He was the big proponent of EVERYONE in the company getting a bonus if the targets were met. When an employee asked why folks in the reservation call center deserved a bonus for the on-time metric, he held up the (expensive mechanical) watch on his wrist and said ... “What part of this watch don’t we need”?
Even the smallest screw or tiniest cog makes the watch run.
Kirby is keeping the hands and throwing away the gears. What a horrific idea.