ANA Crowne Plaza Osaka

What is your IHG Rewards Club status?
Spire Royal Ambassador

Were you happy with the hotel/stay?
No.

Which room did you book and which upgrade did you receive?
Booked cheapest, received Single Bed Room, no upgrade. Management explained me that they don’t have enough rooms since now they are undergoing the renovation in 5 floors. But they had inventories of Club Room. They ignored my complaint. This is a big disgrace. I had been stay in this hotel average 50 nights annually for a long years. Hotel always provided best support to me. But since new general manager has arrived last summer, this hotel’s service policy has been completely changed. Very unfriendly hotel now.

How are the rooms?
18sqm. Renovated in 2017. But indeed cramped.

Video of One Single Bed Room

How is the exec. lounge?
Not granted.
Since last September, they removed Spire Club Access and Swimming Pool Access benefit by GM’s order.

How was the mini-bar?
So-so.

What was your welcome gift?
Fruits plate only.

Did you receive fruit in the room?
Yes.

What was good and what was bad?
Good=Nothing

Bad=Everything

Value for $ or Rewards Club Points? Would you return?
No. I’m really disappointed to this hotel. I’m considering to change my weekday accommodations in Osaka to Moxy Osaka Honmachi.