Originally Posted by
deboyzoned
Starting a separate thread ...
BA Call Center Staff are doing a tremendous job.
Had to call on two occasions in last 2 days and issues with rebooking resolved.
Thank You
Echo that – had a 40min wait to get through to the Gold line, but superb service when I did get through. I started by apologising that I wasn't even calling to be rebooked due to the current disruption, but the lady I spoke to said that was fine because "everyone has their own personal priorities and we're here to help'. Then the line dropped half way through, but she called me back immediately. Everything sorted effectively and efficiently with copious politeness and patience. Great job!