Old Mar 1, 18, 3:35 am
Join Date: Dec 2006
Location: Bangkok, Kuala Lumpur
Programs: AA EXP, CX MPC Green, DL Gold, TG ROP Gold, TK Elite
Posts: 99
It took slightly more than a year, but I was eventually compensated in Jul 2015 under EC 261/2004, for a severely delayed MH flight out of CDG in Jun 2014.

Immediately after the delayed flight, I wrote to MH (their HQ address in KL) directly, with a few subsequent follow-ups via their social media team, but to no avail - I did not even a receive formal written acknowledgement from the airline. Following this, I used a legal firm based in Germany to pursue the claim, but they too gave up after a few months, citing that it was unlikely I would be compensated. I had pretty much given up by then, and did not continue pursuing the case.

Then, out of the blue, more than one year after the original delay, MH wrote to me "extending sincere apologies" for the delay and agreeing to pay 600 euro as a "goodwill gesture". This was completely unexpected - MH can spring some strange surprises, that's for sure!
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