Old Feb 28, 18, 2:13 pm
Moderator: American AAdvantage and New York City
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,493
Arrow Official Email Announcement on Paperless BXP1,2,3 Upgrades

Take flight with a paperless upgrade award

Upgrade awards are going paperless
Going forward, when you redeem points for an upgrade award, you'll receive the upgrade certificate via email Ė allowing you to request an upgrade immediately. No more waiting for paper certificates to arrive in the mail!

Is the process for requesting an upgrade changing?
Nope, American Airlines Meeting Services is still available to assist when youíre ready to apply your upgrade certificate to a ticketed reservation. Simply follow the instructions provided with your electronic upgrade certificate.

Unused Business Extra paper upgrade certificates
Previously issued paper upgrade certificates will remain valid through the expiration date printed on the certificate. If you or your travelers are holding on to expired paper upgrade certificates, itís time to let them go. We recommend shredding then recycling, but they also make great paper airplanes.

Ready for an upgrade?
You currently have enough points to redeem for an upgrade award*, so take advantage of the new paperless upgrade process and redeem today.
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