Originally Posted by
unusualtravelblog
I still get "Extra Persons Charge: 20.00
EUR " for IC Berlin unfortunately.
Book ALWAYS for 1 person in IC Berlin, except you have energy and time. After modifying your booking by reservation department (room assignment) you will ALWAYS see in your IHG mobile application that your rate increases automatically by the amount of the 2nd-person-fee. On top of that the app is still showing the field for "Extra Person Charge". The guest service agent at check out will not have any idea that the base rate was modified automatically after room assignment. I noticed that after several stays and after a chat with the old club manager Nicolas I got everything back.
The IT problem has still not been resolved and goes unnoticed by many guests of IC Berlin.