WOW ! Quick question , couldn't the DL agents have simply pulled up the PNR or bag tag information and advised the passenger of the status of the bags ? I would assume that DL agents have the same capabilities that passengers have with the FlyDelta app. Perhaps the bags had been forwarded to HA , perhaps the bags had been
expedited on a DL flight, perhaps the bags were in transit, or perhaps the bags were "on hand" with DL or HA at the airport. Seems that just a little customer service could have gone a long way in this situation. I am sure we don't have the entire story but calling the police is a very serious matter.