Interesting situation. Delta employee cursed at a passenger getting his bag back. Now other than reading the article I don't know what the passenger said/did before he was cursed at, but it is never acceptable to curse at a passenger. Delta has apologized, and the man in the video has been suspended (although the woman should've as well, she has no business working customer service either).
kgw.com | Watch: Delta Air Lines employee curses at customer at PDX