Originally Posted by
Hipplewm
So, I got a return phone call from someone who basically explained everything
Initially Caesars was only going to have the program for 3 months - Nov 11 (veterans day) thru Jan 31
Sometime in Jan, they decided to extend the program thru the whole year, but they had no way to track those who had already signed up, so they let it expire and then renewed the program for another year
Well, that phone call was from my casino i normal go to...
Today, after my letter to the CEO, i got another phone call from a corporate customer service person explaining more or less the same thing, but taking the blame for a poor implementation and the fact that it was supposed to go thru 2018 from the beginning, it was just never communicated correctly and now they have decided to run the program indefinitely and although my card will expire Jan 31, it will be more like the founders card, if my military credentials are on file and valid then i get auto upgraded every Feb 1.