I stayed on the weekend at a hotel where I found some rather undesirable items in the room under the sofa cushions, which I had taken off to check the sofa bed was in place. I did not make any complaint, I just handed it in because it wasn't nice. The FD clerk gave me a drink voucher which I thought was great. On Monday I awoke to find an email from the GM apologising and a very significant number of points were offered and a big upgrade on a future stay.