FlyerTalk Forums - View Single Post - General award tkt change/cancellation/redeposit/fees Qs-no fees for many 2020 flights
Old Feb 13, 18, 12:21 pm
Join Date: Mar 2014
Location: PWM
Programs: UA Silver
Posts: 938
Close in Booking Fee Now Charged Automatically

Mayday Mayday! Tried the book out and change within 24 hours trick today 3 times the agent tried to charge the fee each time. Must be part of the software updates! Claimed they could not waive it (unlike the phone booking fees). On the third occasion I gently protested and she got a lead to waive it as a one time courtesy.

Not a change I like but I guess you can't fault them for following the rules.
sexykitten7 is offline