Old Feb 10, 18, 11:15 am
Join Date: Aug 2006
Location: New York City
Posts: 234
Originally Posted by Can I help you View Post
We have a very active “Emperors New Clothes” mentality with BA with many staff in areas of control behond their ability.

I am always shocked when my friends who have worked for BA for a long, long time (since the 1990s) explain to me who their new bosses are: always under the age of 35 (often under 30) with NO experience on the ground or in the air whatsoever. I believe that the person in charge of many crucial aspects of service at T5 is from Purchasing, which was his first and only job - straight out of university, 5 years ago.

That's the real issue with cost cutting - not food, not BOB, but with inexperienced staff who are in WAY over their heads. You simply can't mask that.
nyjoe4 is offline