Originally Posted by
jsloan
What you want to say, specifically, is "We have a business class award from RSW-NRT, but we're in economy from RSW to EWR. Can you please waitlist us for first class on RSW-EWR?
Related question: Would there need to be two available seats for a 2-person itinerary to clear the waitlist? Or will it clear one pax if one seat is available? If the former, then would it make sense to split the reservation?