Originally Posted by
itsaboutthejourney
Are you kidding? It's a lucky day that there is even running water in LAX T2 or T3 let alone paper towels. These are Third World terminals that need years of renovation to get up to acceptable standards. If Delta really cared about it's PAX it would threaten to withhold passenger facility fees it collects for LAWA (LAX airport authority) so they actually step up and make some improvements.
Unfortunately, Delta knew what they were getting into - part of the deal was basically that LAWA got to offload two terminals with major problems onto Delta, and in exchange for dealing with repair and upgrades Delta got a ton of space and the flexibility to do more or less what they want with it. It’s essentially “Flip or Flop”, airport edition, but with the added wrinkle of living in the house while flipping it.
Five years from now, Delta will have the best operation of any domestic airline at LAX; for now, though, they are stuck in the investment phase...