Originally Posted by
KARFA
I had a chat to the staff at the boarding gate in T5 on Saturday. They were really clear that it was OK for me to have 2 guests in Group 1 (I had a Group 2 and a Group 4 with me on the same PNR) - and then they specifically asked us to form the line in Group 1, which then filled up very quickly behind us.
They said that the new system was much more popular in their experience with both staff and most passengers as it was a clearer process for all.