Old Feb 1, 18, 9:33 am
Join Date: Oct 2015
Location: Australia / USA
Programs: UA 1K, AA EXP, VA Platinum, AS 75K, HA Platinum, HH Diamond, Hyatt Globalist
Posts: 364
I just saw on social media that a friend lost EXP status to now having no status and was prompted to pay for 500 mile upgrades during the online check in for the flights that were upgraded complimentarily previously under EXP status. He paid for the upgrades online and then at the airport during check in, they downgraded him to economy and stated he wouldn't be getting a refund for the 500 mile upgrades being purchased either as stated in the 500 mile upgrades terms and conditions. The upgrades will stay in his account and he could use them on a future flight with status or as a companion of elite status. Looks like once an agent realizes you aren't elite anymore or traveling as a companion, you will be downgraded accordingly. He said they discovered this at the gate during boarding. Perhaps, some will get away with this but as an EXP, I think its important to now honor only existing EXPs for the new membership period.
wanderlust4life is offline