I am totally disappointed with the Hilton Surpass card and can't recommend this card to anyone. I met the annual spending requirement last October and was still not granted with the diamond status.
I reached out to Hilton, and the e-mail reply was "Please contact American Express for further assistance." I contacted American Express, and the online chat rep said, "We sent the charge details already on December 2017, please ask Hilton for further assistance."
I am upset that neither Hilton nor American Express takes responsibility for the Diamond Status upgrade.
Originally Posted by
pollyG
Realized that I crossed the $40,000 spending during the previous statement, but my Hilton Status still showed Gold. How soon does the Diamond status reflect on the account once the spending requirement is met? Should I contact Hilton or American express about the diamond status?