Just hung up after 45/50 mins on hold to the Silver line for the 3rd evening in a row.
Frustrating, as I may well have been near the front each time but there’s only so many times I can hear that hold music and my patience eventually runs out.
Never usually have this problem.
Will try again tomorrow
After some problems trying to book online early this evening I phoned the silver line with some trepidation, fearing a hold of 30 min+ (particularly as there is a sale ending today) which would have greatly exceeded my available reserves of patience. Answered by a very helpful chap in Newcastle in about 3-4 min.