Unacceptable Customer Service
Over the last two days I have attempted to make an award booking using the EC Bronze telephone number. In each instance I hung up after being on hold 30+ minutes. I finally called the EC Blue line and made the booking after a hold of approximately 15 minutes. Today, I needed to make a change to the booking and, given my recent experience, called the EC Blue line and was again connected in approximately 15 minutes. However, I was told that the change could only be made by talking to the EC Bronze line and was transferred. I again found myself on hold for just under 30 minutes before an agent came on the line. This is completely unacceptable. Is there something going on with BA call centers that they can't answer a customer call in a reasonable time?