FlyerTalk Forums - View Single Post - Claiming Money Back Credit Card Companies for AB Flights
Old Jan 30, 2018, 4:11 am
  #15  
intuition
Moderator, Finnair
 
Join Date: May 2011
Location: MMX (CPH)
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So I had a AB ticket for early november purchased via Supersavertravel (Svenska Resegruppen). I know, I know, don't use OTAs as they take no responsibility. Supersavertravel didn't contact me even after the flight was definitely cancelled, and after a terrible back-and-forth on their phone-system they refused "involuntary rebooking" and said I should make arrangements myself.

When they so bluntly disregarded their obligations, my only option was to ask my CC issuer to refund based on non-delivery of items purchased. Now, 2.5 month later, everything was refunded.

So it ended well for me too. I do hope the CC company did manage to extract that money from supersavertravel. It would make me even happier knowing they had to pay the price. Note to self - stay away from these travel agents.
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