Originally Posted by
stevekinguk
I gave BA customer services ample opportunities, they have said that I can't take it any further and that it was the end of the line with them with nothing else they could do and they refused to do any more (I have all of this in a recorded phone conversation). The train ticket was a bit under £140, so not a huge amount, but it's enough for me to want back on principle.
Kick off the MCOL process, when asked later on say you are happy for a phone meeting for arbitration - BA will likely give you the cash at this point. You have a very strong - but not 100% - case.