Originally Posted by
boat9781
That said, I don’t understand why a senior leader— who cares — wouldn’t fly on his new aircraft that sets the new standard for the future. Perhaps he’s a businessman and not a product guy, but little things like that matter to the customer and to the employees.
Would you also be surprised that CEOs of global car manufacturers do not sit in, much less test drive, every auto and truck they make? There are many examples of this, across multiple industries.