Missed connection LAX
Any advice appreciated!
Relative is flying today MEX - LAX (AS) then LAX - AKL (NZ) both on separate tickets (dodgy, I know). Connection time was originally 5 hours. AS flight canceled after several delays. Passenger rebooked to AA flight now with 1 hour 40 layover in LAX to clear customs change terminals and re-check in (no chance!).
Fully understand that neither airline are responsible for the missed connection, however NZ5 will depart slightly later than NZ1 and may be a possibility. NZ call centre not being very compassionate to change without fee (no surprises) even though passenger is Elite and there is plenty of room left on NZ5. Fare difference, change fees etc not looking so appealing and travel insurance only kicks in once the delay is over 12 hours.
What is the likelihood of making the connection to later flight in 2 hours 20 and ground staff at LAX changing the passenger to the later flight if they make it in time for NZ5 but miss original NZ1? Furthermore if both flights are missed will NZ still change the ticket to next day (with or without fee) or is it completely forfeited?
Cheers!