FlyerTalk Forums - View Single Post - NYT Article - She Boarded a Plane to See Her Dying Mother. Then Her Ticket Was Cancel

Jan 26, 2018, 4:21 pm

#40

luv2ctheworld

Join Date: Apr 2005

Location: LAX

Programs: UA Silver, AA, WN, DL

Posts: 4,091

It's a shame the GA could not or did not take this opportunity toassist the passenger.

These are the situations that can either make an airline shine, or have fingers pointed for the failures and/or lack of sympathy.

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