Originally Posted by
cavemanzk
As you booked through an third party (Online Travel Agent) - you need to go through them, they are your 'point of contact' and act on your behalf. When flights are booked via an travel agent/OTA they have control over your booking, and not you. Even the airline is very limited in what are able todo with an ticket that is issues by an Travel Agent.
You'll need to make the claim via who you have booked your tickets from.
Initially the third party agency is the point of contact/complaint. However, when the third party passes the reason for the cancellation over to the airline, in writing as shown below, then the third party is no longer involved. Print such out and include in complaint to DOT or part of your paperwork presented to small claims
Dear XXX,
We have been made aware by Air New Zealand that they had an issue with the pricing of their tickets, which caused a number of tickets to be sold at prices significantly lower than their actual value.
Due to the error, Air New Zealand have taken the decision to cancel all tickets affected by this.
The airline now begun to process all refunds back for affected tickets to the original form of payment used to make the booking, and the funds will be available to you within 10 business days.
We apologize for the inconvenience that this may have caused you, and should you have any further questions, you may contact Air New Zealand directly at 1-800-262-1234 for US and 1-866-351-9528 for Canada.
Sincerely,
The Expedia Team