Old Jan 24, 18, 5:44 am
  #1767  
silentnight
 
Join Date: Jan 2018
Posts: 2
Originally Posted by LufthansaGermanAirlines View Post
Hello silentnight,
I am sorry to hear that so much time has passed since you first contacted Customer Relations. We have sent our colleagues an urgent reminder and asked them to get back to you on that.
Kind regards,
Heloisa
Thanks Heloisa.

You would understand my frustration at hearing that 'our colleagues have been sent an urgent reminder' for the third time after waiting months for a response. Maybe you could also drop your colleagues a line to stop stalling with the hope that I will go away. This stonewalling has only strengthened my resolve to pursue this matter to the full legal extent possible.
silentnight is offline