Old Jan 18, 18, 1:44 am
  #108  
lost_in_translation
 
Join Date: Apr 2015
Location: London
Programs: [QRPC], BAEC, EK Skywards, WY Sindbad, Marriott 'Bonvoy' :/, IHG, Hilton Honors, Golden Circle
Posts: 2,410
Originally Posted by nilsfr69 View Post
I come from the HotelBusiness. IN ANY case when mistakes happen, YOU NEVER kick the customer out, you let him now politely at checkout that an error happened and he will not have access next time. THATS how 5star service businesses handle these things.
It's not just how 5 star service businesses handle these things, it's how *any* decent service business in the Western World would handle these things. This makes me very sad and I hope you get a decent resolution here.

If this wasn't a mistake and access is being withdrawn for all upgrades, then this has basically just killed QRPC for me and I'm back to crediting QR flights to BA again.
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