Originally Posted by
MarcJ55
Is Kayak not to blame here? When I buy something on a site, I expect to be able to deal with that company. Sounds to me like they pawned you off to someone else.
Kayak doesn't sell tickets, they just tell you what other sites are selling tickets for to the places you are searching. They then link you to that site (either OTA or direct with airline) to purchase directly from that site. At no time do they handle your money or touch your ticket.