Old Jan 13, 18, 7:46 am
Join Date: Mar 2010
Posts: 87
IC Singapore

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

Which room did you book and which upgrade did you receive?
Booked Premier room. Received "premier Suite". Very strange new upgrade rules. Basically the same room, but according to their new upgrade rules, "premier Suite" is 2 Level upgrade from "premier room". Actually this is no upgrade at all but only free Club Access, which should be available anyway due to RA status... As a repeating customer this is VERY disappointing and a shame to see the hotel basically abusing the new RA rules.

How are the rooms?
The premier room/Suite is very nice.

How is the exec. lounge?
Very good.

Did you receive a welcome gift?
key chain.

How was the minibar?
Nothing spectacular. Was much better in the previous years with Fiji water and more alcohol.

What was good and what was bad?

Nice room, even if there was no upgrade.

Abuse of RA upgrade rules by introducing several new room categories ("Grand Deluxe, etc.") and telling that "Club Deluxe" is an upgrade from "Deluxe" etc. even though it is the same room type with the only Addition of Club Access.

Value for $ or Priority Club Points?

Would you return?
No. Definitely no. I stayed at this property for more than 100 nights and the Management is cheating their best customers by introducing fantasy room upgrades. Will stay at another beautiful hotel where loyality is valued.
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