Originally Posted by
volar
BA could easily solve this by loading a couple of extra trays for each flight. ... If BA are willing to sell top price CE seats within 24 hours and offer AUPs and now App-UPs (after check in) then catering should be available, unless it's made very clear at the time of booking that it will not be.
Originally Posted by
EsherFlyer
I can't understand the BA mentality that decides the marginal extra cost of providing an M&S choice isn't worthwhile to help build customer satisfaction [when CE is under catered].
It looks like Alex may have been listening here as well
.
I AppUped EDI-LHR yesterday, but apparently not soon enough for extra catering to be loaded. However, CSM proactively offered me something from BoB if nothing was left after others had chosen. I was a bit surprised at this so enquired if that was a new standard offer, and it was confirmed as so. I think CSM was also pleased to be offering an improving service ^.
In the end I did get a CE panini, so didn't find out how may Percy Pigs one is allowed
.