Originally Posted by
Daniel Solis
I just spoke to a different manager that just came in and he offered me 100 starpoints, i feel like that is a insult more than a resolution. He said that is the most he is able to do
he also said the lounge is open when the hotel is at 80% occupancy and their is a certain amount of platinum members or member that book a club room
I'd ask them to comp your stay. It's poor form and offering 100 points is a joke. They should at least have sent you an email before you arrived advising the lounge would be closed and that you'd get no benefits and allow you to cancel for free.