Originally Posted by
slm9555
stayed here on an FHR booking and I am a globalist now. When it came to a room upgrade they only upgraded me 1 level from my base booking. I inquired about a suite and they said with FHR booking they typically only upgrade 1 level and not multiple levels. I mentioned my globalist status and they said the FHR is a 3rd party booking and tried to distinguish it. I did push to get resort fee waived and club access but this was a little bit of a struggle. The hotel felt very strongly that FHR was a 3rd party and had no obligation to upgrade me to a standard suite.
They are wrong. The issue is not whether you've booked through a third party, it's whether you've booked an eligible rate. AMEX bookings have traditionally been "eligible" rates, whereas wholesale rates (e.g., Expedia) have not.
Originally Posted by
Katlor
It seems like Hyatts are working harder these days to limit benefits unless you book directly through the website/hyatt phone line.
Definitely true, but this is a slightly different phenomenon, namely some Hyatt properties doing everything they can to weasel out of providing published benefits.