Originally Posted by
IAN-UK
by "people actually using the guarantee" I guess you mean those booking a hotel through IHG, then, through curiosity or serendipity, and in the subsequent 24H period, coming across another online travel agency offering the same accommodation at a cheaper rate and thinking I'm not happy about this - now how does that guarantee thing work?
Even if you were to find the cheaper rate first, you were still required to book the more expensive room with IHG and then hope the BRG was honored. It sounds like as of late there's been a number to call....I think at one point it was an online form, which at least in my experience was not reviewed for hours.