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Old Jan 10, 2018, 9:51 am
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ThatT1Feeling
 
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,845
New Year email from Alex Cruz

Anyone else received the "mea culpa" email from Alex Cruz?

"I'm writing to thank you for your continued custom in 2017. Your business is incredibly important to us and we don't take it for granted. We have learned some lessons in this past year and where we have fallen short, we have listened and are putting things right.

British Airways is and always will be a premium airline.... etc..."

An interesting tone and it would be good to see if he's really listening or just thinks that he should tell us that he is...
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