Originally Posted by
aves17
Absolutely horrible 6 flight trip on all BA metal that I recently filed a complaint with online with BA. The issues included some of the worst crews I have ever encountered in 1M+ miles of travel (including a FA elbowing me in the side of the head and in the face 4 separate times and yelling at me that she will stand where she wants when I kindly asked if she could relocate or watch her arms because she was hitting me repeatedly), having a passenger sit (and sleep) in the FA jump seat directly in front of my seat and take up half the legroom of the seat while the FAs just shrugged their shoulders over the pax sitting there the entire flight, having an entire row of non-working power outlets and USB outlets, as well as the headphone jack needing to have the headphones physically taped into it to make it work on a 9 hour TATL and getting food poisoning from either the onboard catering or the BA Lounge in T5 North. Flights were a mix of Y and W with a total ticket cost of ~$1,700 and I have no status with BA, but do have OW Sapphire status (Plat with AA). Took BA 10 days to respond to my online complaint with what was largely "sorry you didn't enjoy your flights with us, we're working on getting better." Nothing offered as compensation. Who knew an airline could actually make the dumpster fire that is UA look so good?
Well if you sent the above list in to BA like that I'm not wholly surprised you weren't offered anything. Having said that it appears you experienced:
1. Cabin crew physically abusing you multiple times
2. Cabin crew shouting at you
3. Non working outlets and USB ports (I'm guessing T5 Galleries North?)
4. A passenger sat in a jump seat
5. Headphone jack not securing properly
6. Suffering from food poisoning caused by an unknown source at an unknown location
That's quite a collection of events. I agree that 3 and 5 are not great. Were you able to find working outlets and ports somewhere in the lounge? Did the cabin crew offer to move you to a seat with a working headphone jack or was that related to the battering you were getting?
On 1, 2 and 4 did you speak with the senior cabin crew member onboard? If so I'd be particularly interested in their response to 1.