Originally Posted by
morkovka
Good to know there are some success stories. I was not aware they can rebook you on other airlines! I don't know why I did not think of this (I guess just the shell shock of what has just happened
))
It is one of the "hidden" benefits of flying with a legacy/network carrier -- they have interline agreements with other legacy/network carriers to allow for recommendation [though there has been some erosion e.g. Delta and American shunned each other a couple years ago], while with a LCC like Southwest, Frontier, or Spirit part of their "low cost" structure is not having to maintain those agreements and the infrastructure to support them so if you get stuck up a creek with them you have to wait for them to bring you a paddle or buy your own replacement.