While the CSD may have delivered the information, this would all have been down to the staff at LHR working on connections for all customers. meeting customers at the aircraft is again something that LHR do and while in the past it was focused on tight connections, over the past few months moves work has gone on to try to meet customers with missed connections and give them their new flight documents and any hotel and refreshment vouchers that is needed. Depending on events, it may be that jot everyone can be met, but the aim will be to do so where possible.