FlyerTalk Forums - View Single Post - The New IHG Web Booking Interface is PISSING ME OFF!
Old Jan 6, 2018, 12:20 pm
  #62  
MD/DC Flyer
 
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
Be very careful on the new website when booking the Chase Free night certificate.

If there is another type of rate in the search - it will show you all types of rooms in the hotel as "FREE". But when you go and book it actually booked into another rate (but still showing free on the confirmation). Cancelling that reservation will NOT return the certificate back to the account - which require a call to do.
MD/DC Flyer is offline