Old Jan 6, 18, 5:26 am
Join Date: Jan 2006
Location: Amsterdam
Programs: BA GGL/CCR, EK Gold, FB Plat, Marriott Titanium, IHG Spire RA
Posts: 66
IC DusseldorfIC Dusseldorf

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Hard product: yes

Which room did you book and which upgrade did you receive?
Booked King Bed executive. Received King Bed executive suite

How are the rooms?
The suite consists of two ~29m2 rooms and a nice size balcony with furniture. The decor is early this century. and although well maintained could use some refurbishment. The first room holds a large closet, minibar, sleeper couch, desk and 32"LCD. 2nd Room holds king size bed, walk-in closet, and the bathroom. The bathroom has a walk-in shower, bathtub, single sink, and toilet. The separation between the toilet and the shower/bathroom is glass. The rooms are very well sound proofed.

How is the exec. lounge?
Large balcony style on the 2nd floor. Service was hit and miss, but we had exceptional service Tuesday and Wednesday afternoon. Food offerings seem to be better than the new 'standards' very nice presentation.
Breakfast for RA is club only unless breakfast is booked.

Did you receive a welcome gift?
4 fruits, 2 sweets, and mustard

How was the minibar?
Minibar autodetects if you remove bottles and auto charges you. The selection was 4 bottles of juice, 4 bottles of water, 3 beer bottles, and various hard liquor. No wine, and not a huge selection., minibar is not included when staying on a reward night

What was good and what was bad?

- Location. They are at the end of the Konigsalle with most local attractions in walking distance
- Many Arab speaking staff, the hotel really caters well for guests from this geo.
- Good food in the lounge

- Not pleased to say but overall not impressed by the staff across the board, with some positive exceptions as always, but generally not impressed
- Free internet for three devices

Value for $ or Priority Club Points?
- We paid ~EUR 200 a night which I found good value

Would you return?
- Not sure, there are some good alternatives
HaikoW is offline