Originally Posted by
navatwal
I travelled on BA 279 on Nov 12 from LHR to SJC.... the flight was due to arrive at 15:41but landed at 19:12pm, over 3.5 hours late.
This was due to a battery issue we were told on the day and a late tow.
I submitted an online claim. BA have today responded back advising that they were responsible for only 160mins of the delay and that Air Traffic restrictions were to blame for the rest of the delay.
Frustrating.....I suspect that this is BA's latest tactic to reduce costs. Accept there was a problem but throw in an ATC issue that brings it under 3 hours.
Personally I would pursue it under MCOL or place in the hands of Bott & Co.