Old Jan 5, 18, 12:50 pm
Join Date: Sep 2007
Location: San Francisco & London
Programs: IHG Ambassador, Hilton Gold, Marriott Plat, Hyatt Diamond, SPG Platinum, Oneworld Sapphire
Posts: 1,383
BA Refused Claim

I travelled on BA 279 on Nov 12 from LHR to SJC.... the flight was due to arrive at 15:41but landed at 19:12pm, over 3.5 hours late.

This was due to a battery issue we were told on the day and a late tow.

I submitted an online claim. BA have today responded back advising that they were responsible for only 160mins of the delay and that Air Traffic restrictions were to blame for the rest of the delay.

Surely it is the root cause that counts right? I would hate to think that BA get away with this due to a technicality. - Can I still claim?

Also a little dissapointed at BA's response, this was for a $11k FIrst Class Fare.
navatwal is offline