Mbcijim10

JAC-EWR. Traveling with the family. 2 adults, 1 kid, 1 lap infant. We had the whole row reserved in E+. Didn’t preboard. 2 reservations. Me and kid on one, wife on the other. At checkin we add the lap infant to my wife. Didn’t pay much attention to the paper ticket she handed us.

get on plane someone is in my wife’s seat. Strangely, his ticket says her seat number. Mobile boarding (wife’s) says same number. We look at the paper ticket that we got when we added the lap infant -32A.

(P)lane was full, and she ended up in 32A. From paid E+ in a row with her family, to the last row. I paid $90 for the E plus. It was row 11not emergency row.