Originally Posted by Brzlian1

I have been severely bitten on the head, neck, hand and abdomen on a Business Class seat from JFK to LHR on 12/21. I was able to kill one of the bugs on my pillow before going to the bathroom to remove/inspect all my clothes and caught another one hiding under my shirt's collar. I immediately reported the infestation, showed the bites and the dead bed bug to the flight attendants. One of them went to the seat with a flashlight and came back horrified saying he saw a lot of "mites" on the seat and instructed not to go back there, as if I would. They proceeded to file an on-board report and said that I would be contacted in 48 hours. I also filed a complaint online with pictures, including a picture of the on-board report, and I'm appalled that no one from customer service has even acknowledged the case. It's a complete lack of respect to their customers. I wonder what one must do to get British Airways attention and hopefully avoid something like that from happening to other passengers.