formerly known as s2kdriver80
Join Date: Nov 2014
Location: Long Island, New York, USA (JFK <--> OTP)
Programs: Delta SkyMiles, SPG, Marriott Rewards, Amex MR, Chase UR
Posts: 317
Just a question on how offering retention works with Amex...
The Amex rep told me that there is no retention offer available for my Business Platinum and that if the computer doesn't show an offer, it's not possible to extend one. He sounded polite throughout the call, yet adamant in his claim as if his hands were really tied. Is the guy full of sh*t and a decision to offer retention can be made by a human rep? Or is he correct in what he said? If the latter, then there is no point in HUCA'ing I guess.