Originally Posted by
bhrubin
I've always had very disappointing and lackluster service recovery at every MO at which I've stayed. It was like pulling teeth in every instance. So I no longer stay with MO. Your example reminds me yet again why I avoid the MO chain--lots of pomp without much circumstance.
And there we go... spot on.
Granted I rarely stay at MO, but out of the 5 or 6 properties I have been, none of them were flawless -- clearly the opposite actually. And in every instance service recovery was painful and stingy. The only exception being MO BKK, but that was due to Amanda Hyndman and her excellence.
And just when I saw what seemed to be a hint of grace, they start making demands... yes I am looking at you, MO Munich.