FlyerTalk Forums - View Single Post - United Consolidated Compensation Thread [2017]
Old Jan 3, 2018, 10:14 am
  #805  
zeer0
 
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,505
Last flight of '17 for me, SFO-LHR, again broken wifi on the brand new 777-300 and 90 minute late.

Nada. United got tired of sending me vouchers for broken wifi . Customer Care wrote to me that they had already received the exact same emails from me earlier this year... well maybe that's because they don't fix the same issue. Has anyone else encountered pushback on that?

I'm pretty upset because I had planned to work the entire flight, and couldn't even get to the payment page for wifi.

In fact, in the email Customer Care sent, they said I should ask the flight attendants for compensation for broken wifi next time. I had asked them to reset the wifi twice, but I thought they don't give goodwill vouchers unless it's a delay or broken seat??
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