AA OSO / IROPS Re-Booking - Use Another Carrier?
Looking for a bit of advice so hopefully I'm in the right place.
On Dec 31st my wife and I were due to fly TPA -> MIA (AA565) connecting to MIA-LHR (BA208). Ticketed by BA as a single booking. AA was coach (main cabin extra) and BA was business/club world.
The AA flight was over 2.5 hours late, which meant that our connection was impossible.
What's normal for AA in respect of re-booking in this scenario? I was extremely surprised at the lack of support AA offered.
The AA agent at TPA:
- initially offered only a re-route via CLT in economy all the way. Claimed TPA-LGW on BA was full.
- no re-booking with any other airline other than BA/AA, she would not even countenance using DL/VS/UA etc.
- spent ages and ages (30+ mins) on the phone to some back office on two occasions, neither of which seemed to yield anything other than a shrug.
- after nearly 2 hours of persistence, she finally conjured up 2 Club World seats on the direct TPA-LGW flight.