Originally Posted by
Stewie Mac
I filled in the form for compensation and some duty-of-care reimbursement a couple of weeks ago, but never saw an auto-ackowledgement (it may have gone into the junk folder which clears weekly so I can't check).
How do I go about 'following up' on this? I imagine that BA are working through a huge pile of claims (this was just after slush-maggedon but unrelated) so don't want to chase unless it's needed/helpful.
Of course the problem is that you aren't sure whether or not it got logged or not: if there was an IT snafu at the time you sent the webform then you could be waiting forever (and still not get the expenses repaid). So after a couple of weeks I think it's OK just to call and see if it can be sorted out over the telephone. Alternatively a DM to Twitter. I imagine they are once again busy due to the bad days in December. I think your status isn't too high these days: I know Gold cardholders are getting their reimbursements inside a week and Silver within 10 days or so.
It's also good to save or print the screen before sending the webforms in (I use Google Drive which saves a PDF via the print function) since you may not get any other record.