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Old Jan 2, 18, 6:43 am
  #8  
HaikalS
 
Join Date: Apr 2014
Location: TPE, CGK
Programs: GFF Plat, CX DM, SQ TPPS, AS 75K
Posts: 188
Different reward availability on website vs. call center

Hi Guys,

I made a redemption booking a while ago for TPE-BOS F (17 June) and BOS-TPE J (12 July).

I've been trying to move by TPE-BOS flight to 14 June and see availability on the Emirates website (if I look for J instead of F). However, for some reason I can't make this change from the Manage my booking page. I've tried calling the call center twice and they keep on telling me there are no reward seats available.

Any ideas how to sort this out?

Other (maybe relevant info):
I recently got a message from Emirates saying the TPE-DXB flight has an aircraft change and no longer has F class. So TPE-DXB is now in Business and DXB-BOS in First
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